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FAQ

Write the frequently asked questions shown to your customers on your OTT platform, organized in sections such as Billing or Devices.

Go to your platform in the left menu and select Settings → FAQ. Only administrators can open it. Choose the language at the top: each language has its own FAQ.

Sections​

  • Add a section: click Add section, enter the Section name (for example "Billing") and click Add section.
  • Rename a section: click Edit section, enter the new name and click Save.
  • Reorder sections: use the up and down arrows next to the section.
  • Delete a section: click Delete section and confirm. All the FAQs in the section are permanently deleted.

Questions​

  1. Click Add FAQ. You need at least one section first.
  2. Select the Section.
  3. Enter the Question and the Answer. You can format the answer with Markdown.
  4. Choose the Status: Public to show it on your platform, or Draft to keep it hidden.
  5. Click Add FAQ.

Use the Move Up and Move Down arrows to reorder questions within a section. You can edit or delete a question from its row.